At aussiewellies.com we appreciate your custom and want you to be happy with your purchase. Please be careful in selecting your product so that you will be happy with your purchase. If, however, you are not satisfied with the product please e-mail us within 7 working days at contact@aussiewellies.com BEFORE returning any products, explaining the reason for wanting a refund or exchange. You will then receive an authorization number and information for the return of the goods. The customer will incur any cost in returning the purchase. An exchange or refund will be organized on inspection of the goods. If it is deemed that the goods have been damaged through wear or misuse then a voucher or exchange will NOT be forthcoming.
Aussiewellies.com can not take responsibility for any damage that occurred in transit but please let us know so we may contact the shipping company with the complaint. Aussiewellies.com will e-mail you with the results of the complaint.
If you ordered a product that is out of stock then we will e-mail you with backorder information about your product. Aussiewellies.com will always endeavour to keep the aussiewellies.com website up-to-date, however, if you order a product that is out of stock or a discontinued line, then aussiewellies will e-mail you with the details and the options available to you.
